I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. Natural stones emit a gas called radon. I have some ring stain mark rom wine bbottle that will not come out. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. The formats or sizes available depend on the Silestone treatment. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Your email address will not be published. It's rougher and grabs everthing dirt and oil. I wasn't a fan of suede Silestone until I saw it in a customer's home. While the surfaces are tough, they aren't heatproof. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. This is false advertising. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. Take a look at moreremodeling ideas in our previous project page. The edges of the Silestone surface is also customizable. Can only see with direct lighting though. caabamama How has the suede performed for you? This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Just hope Silestone will learn a valuable lesson. Silestone Countertop Installation Pricing. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. Claim it and get a lot of features. Its made by binding small pieces of quartz together in a hard resin. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. It is very difficult to repair quartz when damaged. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. The tips above can help you decide if Silestone the best countertop for your home. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. If you didn't manufacture my Silestone, who did? Have you folks here used any sealers on matte/suede Silestone? on 3/4/2016. Your email address will not be published. Sangeetha Panugonda how is your Suede finish held up? Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. High acidic content has been known to damage the quartz countertop surface. I just saw a sample kitchen using the suede finish in Lagoon. On trend whites, greys, and dark tones or pastel tones are available. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. Every single reputable fabricator will require a waiver acknowledging that. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. It was gorgeous & felt. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. The claim was just denied after the silestone countertop cracked within 20 months of install. Consumers are mostly dissatisfied. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. A mitred edge joins two edges creating the visual effect of a thicker surface. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. I do love the look of it. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? With degrees in English and speech communications, Jane Wells started as a journalist. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Its easy to keep the countertops looking splendid. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Why would I sue Mr. Smith..it would cost me more to even file. This behavior has been going on for quite some time. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. Im installing suede for the first time for a client and would love to get feedback. Quartz is a man-made product that has a completely non-porous surface. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Heres a good article from a designer who used Suede Lagoon and loved it. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Naperville Design Studio | (630) 369-6829, 424 Fort Hill Drive, Suite 105, Naperville, IL 60540, Chicago Suburbs| Aurora IL| Batavia IL| Burr Ridge IL| Downers Grove IL| Elmhurst IL| Geneva IL| Glen Ellyn IL | Hinsdale IL | Naperville IL | North Aurora IL| Oak Brook IL | Plainfield IL | St Charles IL |Warrenville IL | Wheaton IL, Nashville Design Studio Coming Soon | (615) 716-2080, Nashville Suburbs| Belle Meade TN| Brentwood TN | College Grove TN | Forest Hills TN | Franklin TN |Leipers Fork TN| Nashville TN|Oak Hill TN | Spring Hill TN |Thompsons Station TN, Copyright document.write(new Date().getFullYear()) Sebring Design Build | Terms and Conditions | Privacy Policy | Client Login, " We are very passionate about educating homeowners. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. I am pretty sure they will not accept responsibility. (301-251-8800; architecturestones.com) said that if anyone were to. A bull nose edge is completely finished round. Then I get not one but TWO denials for responsibility. Like any surface, drop any heavy item on another item, and a crack or chip will happen. Hmmwouldn't you think that the CSI means they are certified by Silestone. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Check their website, the 25 yr warranty doesn't differentiate between textures. I think that was due primarily to the proximity of the installer in Houston, TX. I understand and sympathize. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. Where are you located? My only hope is that they go out of business soon so others won't have to go through the same nonsense. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. We agreed. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. This makes it very durable and scratch resistant Silestone's reputation is at stake. The counters were the only thing we did not do ourselves. Others are attracted to the newness and uniformity of quartz. It gets worse. Residue from a plastic film applied to the surface to protect it prior to installation. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. David S. Oehmsen Polished It's the original Silestone polished quartz surface. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. The worktop options brought to us was purely Silestone. Unfortunately, the resin is not heat-proof. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. Oehmsen..I'm surprised he hasn't returned my call ;-). . Silestone also is proven to be a cleaner and safer countertop. It's ridiculous. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. How can I clean my Silestone? // Leaf Group. An ogee edge is a conclave arch that transitions into a cortex arch. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. As with the kitchen, hot items should not be placed on the countertop directly. I am also looking at Neolith but no distributor in Sacramento. Highly hygienic. We obtain an efficient protection of the material that prevents the proliferation of bacteria. 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