For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. Well send you a link to a feedback form. New claimants were more likely to say they would have liked more information. Before your PIP assessment, you should plan your journey to your assessment centre. Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). To ask for an adjustment, phone your assessment provider in advance using the number on your appointment letter. The points you score for each kind of activity in a section are added together to reach an overall score. Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. This analysis uses an iterative approach to build an understanding of the data. Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). You have accepted additional cookies. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). Claimants were asked whether they experienced any technical issues during the call. Having a mental health problem can be expensive. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. In this brief blog, we will be talking about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. That's why benefits like Personal Independence Payment (PIP) can make such a difference. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Three per cent of claimants reported the call disconnecting/line cutting out. This appointment letter will be given by Atos & Capita. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Do be advised that the 'DWP' call handlers are not PIP advisers. As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). Sarah Cheesbrough. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). Will I need a Work Capability Assessment to claim benefits? Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Simply use the buttons below to share on your social network. Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. Daisy2016 Forumite. Unweighted base: Claimants who had third person support only (n=240). You will be required to talk about how your condition affects you despite detailing it in your PIP form. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. WebIntroduction. You are most welcome to join today! Nine in ten claimants (90 per cent) reported that the assessor called on time. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. | Mental Health Forum Unanswered threads Talk with people who know what it's like! This was most commonly a family member (18 per cent). Discussing mental and physical health were the most commonly reported difficult topics of the assessment. Am I eligible for Employment & Support Allowance (ESA)? Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). No two people are affected in the same way but let us look at some of the For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. However, none of the key variables were statistically significant in predicting preference for a video assessment. Then get someone to come and sit with you at the next one as support? PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Those awarded PIP had a 51 per cent predicted probability of choosing a telephone assessment when given this three-way choice, a fall from 61 per cent when choosing between just telephone and face-to-face. Safely: Can you do the activity without risking danger to yourself or someone else? These kinds of professionals ensure that those requiring help and assistance from the Government are able to get it and play a key role in the health system. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. The aims of the research were to explore claimants: PIP is a benefit for people with a long-term health condition or disability. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). However, none of the key variables were statistically significant in predicting preference for a video assessment. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. You are most welcome to join today! Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Unweighted base: Claimants who said they preferred telephone assessments only (n=368). They later changed the award because they looked into everybodys claim as they felt they hadnt been Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. | Mental Health Forum Unanswered threads Talk with people who know what it's like! About one in eight (16 per cent) had issues with the type of questions or how they were asked. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). You may be asked to provide medical evidence as to why you cant attend the assessment centre. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. Hopefully you will be "lucky" Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. So we give the right advice for you, can you answer which Nation you're from? Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Citizens advice. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. If you want to know how often you have problems with the activities, fill out the form. Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). Only 19 per cent would be predicted to still opt for face-to-face. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. 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