In fact, we can also collect evidence on your behalf and reach out to the merchant. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Many many thanks! Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. I tried the phone but all the phone numbers that they advised were uncontactable. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. 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Got a consumer problem? I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! But British Airways canceled my flight. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. He said that could take up to 10 days for the taxes refund. If CEDR make a judgement on the issue, their decision will be final. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. I asked for a refund. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Yes. Our flight due April 8 was canceled on March 18. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. Really useful thank you! British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Dont do nothing here yet. Looked at the link this morning and no longer works. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. Got confirmation Email from BA. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. You did a terrific job of keeping all of your records with the airline. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). However, no email received. If the price is lower, we will refund it. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Help please! My advice is to just keep trying, it does work sometimes. Show all | Hide all show Types of refunds Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. what to do if you were already tricked to accepting voucher? Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Any advice on this please ??? DEPLORABLE CUSTOMER SERVICE. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). Luckily, this post is about just that. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. Instead, it accuses her of missing her flight. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. It worked for me .1145AM 8GMT. Same thing. Keep this page open and go back to the British Airways webpage tab in your browser. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Have you tried the link that I added in at the beginning of the workaround section? Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Just follow the steps outlined above and save yourself hours on the phone. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. Completed yesterday, thanks but no email received as yet. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. Basically they have completely removed the option to get a refund. Thanks a lot!:). Figures suggest EasyJet had . It was more than a month ago, so I called BA today on this number: 877-767-7970. I got through to an operator immediately. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. No, once you have accepted a voucher thats it, unfortunately. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. NOW Block javascript when you are in the Consent page. How to Request a British Airways Refund via Letter. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! Not sure what to do now. Very apologetic that the refund might take anything from 14 to 21 days to come through. for their Avios to be returned, no mention of this, quite rightly. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. So heres hoping the link you gave worked! A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). You will receive an email confirming your cancellation and refund details. . If your flight gets canceled, you can rebook it for free. Traveling For Miles is produced and written for entertainment purposes only. Hope you have a lovely day ahead! This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Can I change my BA voucher for a full refund? Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. No option for a refund now. British . Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. So now I cant get my money back and Im stuck with a voucher I cant even use. Just completed it successfully. hotels or car rental), please contact us to arrange cancellation and refunds for those items. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. What am I doing wrong? What Issues Can I Expect When Requesting a Refund from British Airways? Fingers crossed. It doesnt seem to work anymore, they seem to have closed the work around! If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. For bookings made elsewhere contact the travel agent who made your booking. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. 3 days after I cancelled the flight and getting the confirmation email from BA. Thank you Elias & thank you Travelling for Miles! Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! Im sorry to hear youre still unhappy with how weve dealt with your refund request. Youre currently due to travel with us to London. I think a quick, polite message might have gotten this resolved. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. Surprisingly someone answered within 2 min. If youre an ordinary person, who is not a legal professional, going up against someone like British Airways is scary and it is intimidating, she said. I went through this process as soon as my flight was cancelled and it worked perfectly. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Thank you for contacting British Airways. 4 working days have gone by, but still dont see a refund. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. The airline agreed to issue a full refund. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. I tried today at 16:52 and unfortunately is not available anymore. (A little lie!). It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. BA has today, Wednesday 23 March, announced another change of policy. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. Reactivate javascript on chrome settings, accept the refund. The downside was: British Airways was lying. Refund reached my bank account 72 hours after the phone call. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. I filled out that form, but didnt receive any kind of confirmation. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Lets see what happens. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. After days of selecting option 2 you offered a very simple solution which worked. Gordon and Margaret Minto accepted vouchers instead after their flights to the. You have been warned. Above guide is not working now becuase BA changed browser little bit. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. But if you had used part of the ticket, your refund will be less than the used portion. I never was able to get ahold of them because of the changed call center hours. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Probably they just switched up their website. You are entitled to a 100% refund if the airline cancelled your trip. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. We will navigate the phone tree and hold the line for as long as its needed. Have BA sussed out this method and blocked it? Why did BA remove this option from its site? Please check their website here for contact details. This request process is where the problem lies. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. Important information about your booking You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. Passengers have found it difficult to contact BA to use them. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. I was able to request a refund using the above steps. Once You accept the voucher thats it. Adrian, thank you very much for this post. One leg of my two leg itinerary was cancelled by the airline. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. I dont think Ill ever be booking with BA again after this shady business. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. How long does that usually take to come through ? On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Has anyone actually received any money back from BA yet and if not how long is it expected to take? Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. I used the link on the 28th March and applied for a cash refund. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. Answer. It sent the damn form in and now I have a voucher. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Think of yourself first because you dont matter to these companies! I did the same an accidentally accepted the voucher. If these items were booked through British Airways please contact us. Learn more in our Cookie Policy. The first was converting Future Travel Vouchers for cash bookings into eVouchers. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. It worked for my first flight that got cancelled, did it yesterday. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. Should I file a case with my credit card in this situation? You can update your choices at any time in your settings. Not working for me. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. I received the email but since then nothing. 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