https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Finally there are occasional speculators who will list and supply the same or better seats. Hey this was just happening to me as well. What happens if events are postponed or rescheduled? What are "Email Delivery" and "Instant Download" tickets? No. . Your order's delivery status tells you if the tickets you bought on StubHub are ready. Yes No. So sorry to hear about the tickets and the event being sold out! When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Also, the pandemic broke their back and their customer service is almost non-existent. selling tickets that arent available yet. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. all star game disaster averted. What happens if events are postponed or rescheduled? The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). Select your seats Provide account and payment information Tickets for these new dates will go on sale March 3 at 10 am local time . If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. No. I am having the same issue. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. I check the L.A. Superior court site daily and the ticket is still not in the system. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. I bought tickets to tonight's MLB All Star game a few days ago. If you have replacement tickets to offer, list the ones you have. Lindsay is the author of this solution article. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. How can I access my contacts? This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. But it isn't always that easy. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. se Google Chrome for a smoother experience. Yes We are changing the way you register and sign-in to the StubHub Community. Did you just list the tickets? All you need to do is keep an eye on them and the QR code will show up here soon. Yes In most cases, tickets aren't issued until 24 hours before the event. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. After the switch, you will enter the email address you use to access the community in order to reset your password. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". We'll pay you through your payment method if your tickets sell. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Thanks for any help. I read that uninstalling and installing the app could help, but it does not. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Some fans had sticker shock when tickets . Some teams, venues, or artists put delivery delayson tickets issued to original buyers. In most cases, tickets arent issued until 24 hours before the event. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. Kasper is not the only fan who. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. Bought my tickets 4/6, said they would be ready 4/22. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. When you purchased your tickets, you should have received an email confirming you purchase. Danielle is the author of this solution article. All Rights Reserved. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Thanks. In order to sell tickets on StubHub, you need to: Create a StubHub account. No. Sorry we couldn't be helpful. Hey jbsmith! I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Sometimes season ticket holders for the venue have access. But, no need to worry on that actually as you do have the tickets! If I purchase both sets, will the seats be together? In the form of a scam, a seller will set a competitive ticket price. Press question mark to learn the rest of the keyboard shortcuts. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. StubHub is the OG of ticket resale. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. All Rights Reserved. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. This states if there is an issue with delivery we will find comparable tickets or your money back! Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. If you buy you are covered by Stubhub fan promise. I linked my Astros ticket account and MLB account in the past. I am in the same boat here what ended up happeneing to you? On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. You'll pick up your tickets on event day. Stubhub has had some serious software glitches the past few months. How do I determine the seat numbers for a ticket listing? Thanks! . I'm not sure what I need to do if I can't pay it by the court date. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? MLB is partnered up with Stubhubs and is fully integrated with them. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Their customer service number is 866-788-2482. Help us improve this article with your feedback. As long as you claimed the tickets in your App, you'll be good to go. ballpark app fixes this. Sometimes season ticket holders for the venue have access. They should appear on the site soon. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. 1. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Please try again." Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Don't show them on your phone. Do I need to print these tickets? Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). All Rights Reserved. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Press question mark to learn the rest of the keyboard shortcuts. [deleted] 4 yr. ago What happens if events are postponed or rescheduled? Select the date of the event and the type of ticket you're selling. You will enter your community username and new password and done! If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Are you within 48 hrs of the event? I dont want all this stress right now! Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. You will enter your community username and new password and done! @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. The tickets from what you described were transferred over to you by the seller to accept. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. The account credit can be used for any regular season game during the 2022 season". There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. The event is tonight. on tickets issued to original buyers. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. If not, tap on the team name filter to change. I found two separate listings for tickets in the same section and row. Some teams, venues, or artists put delivery delays. In most cases, tickets arent issued until 24 hours before the event. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. This timeframe can range from 24, 48, or even 72 hours. Sorry we couldn't be helpful. No. Why are my credit card details necessary? You will enter your community username and new password and done! You might have to create an account. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Great question. Help us improve this article with your feedback. You will enter your community username and new password and done! For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. No matter how you get them, we'll email you when they're ready. We are changing the way you register and sign-in to the StubHub Community. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. (Game is day after tomorrow). Use of this website signifies your agreement to our. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. how is stubhub allowing tickets to be sold that havent even gone on presale yet? Will my seats be side by side? The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Probably way understaffed at the moment. Ticket Listing Information 9. After the switch, you will enter the email address you use to access the community in order to reset your password. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Sorry we couldn't be helpful. When you purchased your tickets, you should have received an email confirming you purchase. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". Did you find it helpful? 48 hours before the event. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Is this normal? They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Stubhub doesn't guarantee anything. Anyone know what to do? I have the same issuesee photo. After the switch, you will enter the email address you use to access the community in order to reset your password. Ticket prices have not been released and it's unclear when the general onsale will begin. Select the game to which you want to buy tickets. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. StubHub is an eBay company that began selling and reselling event tickets in 2000. Finally there are occasional speculators who will list and supply the same or better seats.