Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. But this time were bringing the kids. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) So, I would contact The Grand to ask. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Long-term Palace members with our first visit to The Grand. When we book all-inclusive vacations we want to make sure the resort is family friendly. Just ignore them and continue walking until you get outdoor. Okay Im a tad confused here. This area is out by the pools. When room service is included you have to order breakfast in bed, right? I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Maybe 10 minutes at most. This is the kids pool at the Sunrise Moon Palace. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. Yes, you read that correctly. This area will be thick and lush in a few years. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. How much was the cost of everything that wasnt included? This is the seafood fettuccine with black ink pasta. with our boys! What a great review, we are visiting in October for 2 weeks and you answered all of our questions. View from our 3rd floor balcony. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? I loved this guy - so wonderful and worked so hard!All restaurants were great. It seems like you may have gone off peak time. Thanks for your review. The other one is called the Playroom. This was Nicoles favourite dish from our visit. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. We like that we didnt have to make formal plans on this vacation. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. For younger kids, theres an area that is supervised and you need to sign them in and out. I would suggest downloading their app. I also forget the name of this dessert. We loved Jade.it was delicious and we went back multiple times. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Just looking at all your pictures of the amazing food. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! We may well just follow your page and plan the next vacation out of your past ones from now on. Is this the only higher priveldge club? They thought was really cool. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Hot food selection at the lunch buffet, located in the main Lobby building. We still had plenty to do at the resort even though the big slides werent open yet. From world-class spas to thrilling nightly entertainment. Wondering how busy it is 2 years later during peak Spring Break! For teens, theres also the wired lounge which is by the main lobby. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Required fields are marked *. The pools are not very large at Sun but are right on the beach. Did you ever feel like it was overly crowded? Thank you!! They never advertise that beach is not usable. Thank You for the great pictures! I would maybe ask them ahead of time, or check at the front desk and ask. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. The food is fresh and high quality. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. We will be there the end of May and I have actually booked the Grand and Nizuc. and well make sure to visit you again soon. Cov 19 did limit some events. Is there an extra charge? Where to begin?! More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. We were very impressed by the quality and options. I dont recall if the pools were heated. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Layout: Resort consists of 3 hotels. Or has Moon Palace Golf & Spa been renamed The Grand ? Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. At least $200 in $1 or $5 bills. It was a great way to start the day. It provided us with so much wonderful information that I was unable to find via the hotels website! 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. Just ignore them and continue walking until you get outdoor. This goes beyond having a kids pool and chicken nuggets at the buffet. When we challenged her on it she retreated. Your review and photos make us feel like were already there. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. Please see our partners for more details. Parents can also stay and let their younger ones play. Can you share the more popular ones? The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) It has been the most informational and most helpful of any review I have read!! We ate lunch at Habibi Lebanase Restauranton our second day. We didnt hold back. I hope this helps. I was wondering, what time do the pools generally close at the Grand? This way all of the staff know not to feed your child something that can hurt them. Might sound stupid but I cant seem to figure it out. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. It tasted like a rich, creamy pumpkin pie mouse. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. We are going in January 2019, have been going since 2001. I (Cam) foolishly wore a white T-shirt that is now no longer with us. The meat literally fell of my fork. Little bugger! It was a little frustrating. For the record, we did NOT sample all of these desserts. It was to ensure that if something went wrong, I was responsible. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. This is the adult only pool at the Grand at Moon Palace. The snack bar was GREAT! Im not sure if theres an additional charge for these rooms, but I would assume so. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. He made our vacation go from great to exceptional! Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. I will cancel one of the reservations in the next couple of days. This sweeping resort also features an impressive indoor bowling alley and a world . Thanks for the great post. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. If you stay at the Grand, you have access to all three resorts. The waiter here was also great and very helpful. Your review was amazing! There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. No, we didnt find the size to be overwhelming. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. Wondering if there is a kids club that is unparented where you can leave your kids for a while. . Yes there was seaweed on the beach. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Here are some tips to help make the most of your vacation at Moon Palace. Your site is awesome and so helpful;. The elegant Lobby Bar chandelier is a work of art. We are going in April with 4 and almost 6 year olds. We are considering here for our family Theres also a selection of traditional Mexican breakfast items available. Service was always excellent. We didnt spend any time there. And so will your 4 year old. Also do not overpack!!! I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. We are already paying $18000+ just for all inclusive. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in The 80 min aromatherapy massage is resort credit eligible and was awesome. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Finish the perfect day off in crystal-clear waters . . This is the Diamond Elite Pool. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! They truly deserve it. You can see the proximity of the pool to the sea. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? Floating down the Lazy River at the Water Park at Moon Palace Cancun. We didnt eat at JC Steakhouse either. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). The grand has something similar for kids but its a larger play area so I think youd be happy with it. Great review! Yes all of these photos were taken by us on our trip. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. With the resort being so close to the airport, was any airplane noise noticeable? People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! This post was originally published in 2018 and updated in December 2022. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Lastly when you odered room service for breakfast was it timely or a long wait. Travelled during spring break (near full capacity), two adults, two kids. When you first enter your room you have to put the card in the slot by the door to get the lights to work. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. We are going back feb 2021. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. [Passive] . Report inappropriate content RachelinToronto Toronto, Canada Level Contributor We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Wristbands also act as your room key! If memory serves me correct we get 1500 per family for our trip. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. Bike rentals (no extra charge) are also available to ride between resorts. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. I am planning a trip there with my family for Christmas 2019. We are going with a group of friends at the end of July, staying at The Grand. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. If you have a sweet tooth, the desserts at The Grand will blow your mind. Dessert buffet makes this boy very happy. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. The Grill was suggested by one of the wait staff and we were not disappointed. Loved this thread and feel really good about it. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Its a spacious room with two double beds and a huge jacuzzi. We appreciated him so much that he would share that with us! Also, any advice on making specific room requests would be great. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We didnt have any problems getting a table for dinner. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. This is Los Tacos restaurant. Language: English. Its extremely thorough & makes an upcoming trip very exciting!! Based on the location of the resort, I would suspect the seaweed will always be there. We just got back from this amazing resort! Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Seafood options at the poolside buffet. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Erin. When the Diamond Elites eat? Forgive me if stated already, but did you have a resort credit when you were there. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Your email address will not be published. It looks like a very relaxing place to spend the day(s). Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Did you find that to be an issue with the kids at all? Enjoy exquisite luxury in Cancun! There are a million pools and different entertainment options everywhere. My 6 yr old found upstairs pretty boring, more for the younger kids. We always could find a chair and restaurant seating also wasnt an issue. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Thanks again! The poolside service was very nice, too. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). That is an extra $2317 per studio. Thanks again for everything! While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Our boys had a lot of fun in here, especially Connor. We did not spend a lot of time at the beach. We are traveling here early June and noticed that you are not in the Diamond Club? Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Connor is playing a game by running around matching colours. Variety of hot Mexican cuisine at the Grand Buffet. We thank you for your support. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. It looks like our flight out on the last day does not leave until 5pm. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Weeks and you need to pay an additional fee to access the Grand park... 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