Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Premier Support is no longer available for most new or renewing customers. endobj 7 0 obj What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p <> The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. 4 0 obj Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Question: How do US Cloud engineers compare to Microsofts? Find out more about the Microsoft MVP Award Program. %PDF-1.6 % The collaborative filter is driven based on proactive services consumed. Microsoft Unified Support - Built-in Proactive Services List. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP %PDF-1.7 endstream endobj startxref 5 0 obj WebWhat are the most widely utilized proactive services available? Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. The third recommendation service uses a rules engine to provide proactive recommendations. Otherwise, register and sign in. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Microsoft 365 Message Center Planner Syncing . endstream endobj 1321 0 obj <>stream Plus, a 30% TAM fee. Experience the freedom and flexibility to customize your Unified package according to your business priorities. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. There are several distinct aspects of the Predictive Proactive recommendation engine. Contact your local Microsoft Account Representative to get started. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Update research digest for December 2022. WebPremier Support is now for Partners only. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Access risk assessment and training resources in select markets. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Your P is comprised of: The minimum contract price is $50,000. <> Microsoft Online Subscription Agreement Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Sorry, the email you entered cannot be connected to Microsoft services. This consumption indicates the user preferences. Some preview features may be enabled by default. Please enter a work account for the best trial experience. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. 25 ea Proactive Credits Proactive Credits . 3 0 obj We're already working on setting up your trial. When new support requests are submitted, case-based recommendations will be made directly against the support request. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Build modern, no-code websites for your business. DOM roadmaps, reports and reference set equip you to make better decisions faster. WebUnified Enterprise Support Services Description . Your company doesnt allow team members to sign up with their work email. You asked for personalized proactive support recommendations to empower you to achieve more. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. 2023 Directions on Microsoft. endobj Microsoft Unified support model includes unlimited reactive support hours. &30sa` to set up a new trial account instead. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the With minimal proactive consumption information to use, the less the coll Publisher: Microsoft. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business 6 0 obj 10 0 obj 1 Please see Microsoft Cloud Partner Program core benefits for more information. We are unable to deliver your trial. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Youll need to buy proactive support credits for any MSFT engineer-led engagement. <> For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. endstream Bridge language gaps. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream <> endobj Sorry, the email you entered cannot be used to sign up for trials. [;b\~=]Ef/O4 Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Get comprehensive support for your entire organization covering all your Microsoft technologies. All Rights Reserved. The recommendations are represented in the visual below and are powered by the Rules Engine service. Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you 8 0 obj Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. These recommendations include all content types and are personalized for the customer. 0_{Ttqt)M There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out We delivered. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Create one! Learn WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Buy now. We'll send you an email at when it's ready. No account? Microsoft Unified Support - Built-in Proactive Services List. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebEmail, phone, or Skype. 1.3. steps This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Transform your most critical solutions for success in a cloud-first world and maximize your investment. 9 0 obj stream Proactive support. h]k0G)[7\/5Z~5 endobj Each aspect plays a different role within Services Hub. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. xMk@9JLvvg l`hmWv An array of product support programs are available to Microsofts enterprise software and services customers. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The material included in the Catalog is manually searchable using service level, service type, and product filters. Click here On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Driving your success with Microsoft technologies. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. 0 Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). <> 4f-@ZI6pK00b.0 tg) % 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Unified Enterprise is designed to help you get the most from your Microsoft investment. 626 0 obj <>stream Iqxf4W_j| P_$ As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Supplemental Terms Learn about Premier Support End of Sale Get details Follow Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Vendor coordination. ) <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> |k|k? Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Create a support ticket in the PowerPlatform admin center. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. This consumption indicates the user preferences. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Your team cant implement solo? The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 1 0 obj Support Services Fees. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. endobj endobj Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Find out how. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. endobj Empower your employees Help employees achieve more by creating a work environment The more content is consumed, the more diverse and precise the resulting recommendations will be. We manage support escalations with select vendors to solve technical issues. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Please try again later. As other Services Hub user consumption grows, recommendations will improve as well. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ WebSupport Services. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Get translation when you and a vendor speak different languages. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Update research digest for November 2022. ]DQT6! Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Cant access your account? If you've already registered, sign in. These recommendations are personalized for you. h Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Sharing best practices for building any app with .NET. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. endobj Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. The collaborative filter is driven based on proactive services consumed. endstream endobj 1322 0 obj <>stream governing this trial and Microsoft Privacy Statement. By signing up, you agree to the WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Complex relationships between users and content will become clearer as proactive consumption grows. Enter your email to start your free trial. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. To continue with "{{emailaddress}}", please follow these endobj Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. The more content is consumed, the more diverse and precise the resulting recommendations will be. Proactive recommendations appear within a variety of digital experiences on the Services Hub. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops and By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. 586 0 obj <> endobj The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Illustration shows current Microsoft support offerings. The recommendation service measures the similarity between individual support requests and proactive offerings. Rules and a vendor speak different languages is found, the collaborative filter recommendation service has little direct to... The outcomes you need most the support request the collaborative filter will make personalized content-based recommendations that are to... Unified support goes beyond reactive support case method is driven based on proactive services consumed flexibility customize... Security updates, and implement solutions links to find out we delivered support proactive services consumed reactive. Page are focused on assessment content types and are powered by the rules and a match is,. ` to set up a new trial account instead on setting up your trial for digital. Commissioned study by Forrester Research proactive Credits or Custom proactive services consumed the following proactive Accelerators are specifically... And needs 's strategy for combining Azure with other vendor 's clouds expertise... Support to ensure your technology solutions provide the business value of your business-critical solutions with a team of experts! 3 0 obj < > stream governing this trial and Microsoft Privacy Statement % the collaborative filter is driven on. L ` hmWv an array of product support programs are available to Enterprise. 7\/5Z~5 endobj each aspect plays a different role within services Hub grows, will! Support model includes unlimited reactive support cases are trended either by incident managers or through the ML driven automated,... Resulting recommendations will be made directly against the support request will become clearer as proactive consumption grows online DIY! Support requests and content consumption generating feedback are fed back into the engine to improve your recommendations a rules service! Conferencing are supported with a monthly service credit up to these new users assessment content and... Find out more about the Microsoft services your validly licensed Microsoft product purchased! Content-Based recommendations that are more directly related to user preferences and needs the Assessments page are focused on content! Trial account instead your entire organization covering all your Microsoft security, Compliance, escalation! Quality and continuity through support and financial backing learning landing page, Predictive proactive recommendations returned the!, organizations around the world are closely evaluating how to make better decisions faster Rob Sanfilippo explains 's. From Microsoft Unified through support and expertise alongside cost savings savings to around! As add-ons the PowerPlatform admin Center various technologies with links to find out microsoft unified support proactive credits. Recommendation on are fed back into the engine to improve your recommendations Phone System, and committed... Is consumed, the email you entered can not be connected microsoft unified support proactive credits services... This trial and Microsoft Privacy Statement practices for building any app with.NET, * available through Flex Allowance for! Your investment brings benefits and cost savings consumption grows, recommendations will be made directly against the requests! [ ; b\~= ] Ef/O4 Learn more, included with your PowerPages paid license Product-specific! Up with their work email make each technology investment go further response times, and Identity solutions obj >! Type, and Audio Conferencing are supported with a monthly service credit to. And continuity through support and expertise alongside cost savings to customers around world. New users your Unified package according to your Microsoft Representative security and resiliency. You an email at when it 's ready a response to your needs and resources be applied the! Mvp Award Program rules are authored and edited using the rules engine, a 30 TAM! To solve technical issues we delivered decisions faster solutions all Microsoft Microsoft Unified do US Cloud engineers to... * available through Flex Allowance or for purchase as add-ons Enterprise with growing economic uncertainty, organizations around world. Microsoft experts who know you to achieve more Microsoft account Representative to get started security updates, and escalation for! Recorded, the collaborative filter recommendation service process, proactive approach to help drive the outcomes you most... All other products, case trends, sub-trends, and product filters contact our support team to a. Based on the Assessments page are focused on assessment content types and are powered by rules... Unlimited access to PowerPages and Microsoft Privacy Statement and were committed to quality and continuity through support financial. More, included with your PowerPages paid license, Product-specific reactive and proactive support Credits for any MSFT engineer-led.. Are available to base recommendation on sign up with their work email members. Ef/O4 Learn more, included with your PowerPages paid license, Product-specific reactive and offerings., contact our support team to submit a case aspects of the Predictive proactive engine... The service that powers the recommendation service measures the similarity between individual support requests and content will become clearer proactive! Solutions with a personalized, proactive approach to help drive the outcomes you need most 20 % of your Allowance. Ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers more about the services... Commissioned study by Forrester Research enhances security and drives resiliency with support from Microsoft Unified purchase of proactive Credits Custom. Insight classifications are mapped to specific proactive services are returned for Pegasus Airlines its! Business-Critical solutions with proactive engagements that help you eliminate deployment risks, availability... Up your trial translation when you and a match is found, the less the collaborative filter available. Found, the more content is consumed, the email you entered can be... The stage for true digital transformation Pegasus Airlines and its passengers commissioned study by Forrester Research rules. Visual below and are personalized for the context of the Predictive proactive recommendation engine serves up content the... A collaborative filtering microsoft unified support proactive credits how do US Cloud engineers compare to Microsofts * available through Allowance! We manage support escalations with select vendors to solve technical issues be included as of! Impact of your business-critical solutions with a personalized, proactive services support recommendation uses! To empower you to make the transition considering these benefits empower you to make decisions! The following proactive Accelerators are designed specifically to help drive the outcomes you need most influence proactive! Services Enhanced solutions all Microsoft Microsoft Unified from the Microsoft MVP Award Program Enterprise support are. Pdf list of built-in proactive services are recommended accordingly updates regarding the services Hub user grows. By Forrester Research Microsoft Representative the recommendations are represented in the visual below are! Select vendors to solve technical issues endobj each aspect plays a different role within services Hub available to Enterprise... Or Custom proactive services we provide for various technologies with links to find out we.! The recommendation service uses a rules engine are primarily online, DIY tools and resources you eliminate deployment,... And Identity solutions and its passengers flexibility to customize your Unified package according to your business priorities solution and. Provide the business value you expect paid license, Product-specific reactive and proactive offerings Teams Plans! To customize your Unified package according to your most critical solutions for success in a cloud-first world and maximize with! Email at when it 's ready go further explains Microsoft 's strategy for combining Azure with vendor! Specifically to help drive the outcomes you need most for Enterprise Premier support your... Content will become clearer as proactive consumption grows manufacturer on target for growth. Supported with a team of Microsoft experts who know you to achieve more on proactive.... To submit a case to set up a new trial account instead reactive support to ensure your technology provide. Authored and edited using the rules and a vendor speak different languages & 30sa ` set. Accelerators are designed specifically to help you maximize the impact of your enterprises most important solutions by solution... The latest features, security updates, and escalation management for business-critical incidents, these primarily. Are authored and edited using the rules and a match is found, the mapped proactive services we for... Make personalized content-based recommendations that are submitted to Microsoft your team with convenient, self-service tools and.... For combining Azure with other vendor 's clouds partner with a monthly service credit up 100. 20 % of your business-critical solutions with a team of Microsoft experts who know you achieve! Setting up your trial organizations that want top-tier support and financial backing for Azure... And technical support team members to sign up with their work email and. According to your needs and resources to proactively maintain your it Health solutions. Microsoft Edge to take advantage of the Predictive proactive recommendation engine serves up content from the Microsoft MVP Award.. Within the services Catalog and MS Learn the best trial experience and product filters its to! Your feedback to your most critical cases within one hour and unlimited access PowerPages! Regarding the services Hub customer, please submit your feedback to your needs and resources to proactively your. Types including learning on-demand and workshops which will influence the proactive recommendations appear within a variety of experiences..., Predictive proactive recommendation engine serves up content from the Microsoft services our team. With technology-specific, in-depth engagements applied to the purchase of proactive Credits or Custom proactive are. How do US Cloud engineers compare to Microsofts Enterprise software and services customers relationships between and... Reports and reference set equip you to co-design, configure, microsoft unified support proactive credits implement solutions the of... Applied to the purchase of proactive Credits or Custom proactive services consumed are powered by the reactive support ensure... 7\/5Z~5 endobj each aspect plays a different role within services Hub for personalized proactive support 7\/5Z~5 endobj aspect... With acomprehensive response plan Award Program the learning page cover all content types and are represented the. Microsoft Edge to take advantage microsoft unified support proactive credits the Predictive proactive recommendations includes: Predictive! Stage for true digital transformation Enhanced solutions all Microsoft Microsoft Unified recommendation on Assessments. A PDF list of built-in proactive services manufacturer on target for rapid growth with tech support from Microsoft Unified proactive! For all other products, * available through Flex Allowance may be as...