Don't waste your time or money, just go somewhere else! You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. The customer service is out of this world. https://www.lucyinthesky.com/shop/index.php?route=account/login. I ordered a dress on October 2,2019 and still not dress. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! One of the major complaints about Lucy In the Sky is the customer service. I can always count on you for the best quality and accurate fit. 1. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. It said delivery between 9/30 and 10/12. Do the dresses come within two weeks and is it worth the money? Tip for consumers:I should have read the other reviews. Go to our site to chat with our support team or email us at support@lucy.co! One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! All of my questions were answered. I have twice ordered from this website (years apart) and both times my items were not sent out. When it comes to the quality of items, its pretty inconsistent. Returns. Us either! Thanks for your feedback. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. If you need help with returning we do have our returns in our FAQ. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Lucy in the sky is our GO TO for all things special occasion. Reply from Lucy in the Sky. There are no fees if you pay on time. We do not save your payment method details on our website. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. All orders are subject to availability and confirmation of the order price. We're sorry to hear about your issues with our return policy. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. The CEO of Lucy In the Sky is Nikita Yatskanich. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. All orders are subject to availability and confirmation of the order price. If you need help please email us at resolution@lucyinthesky.email if anything else. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. I am so disappointed and will NEVER ORDER AGAIN! If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. CASANDRA M. was extremely helpful in seconds. Alternatively, you can attempt to place the order with a different card or try again later. The dress is also incredibly thin and doesn't have much structure. Shop now at www.lucyinthesky.com. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We cover the cost of all domestic return shipping for all styles. It goes against our guidelines to offer incentives for reviews. She responded quickly and answered all my questions. For international customers, return postage is the responsibility of the recipient. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. The phone number listed doesn't get answered and online chat is not available. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. 90014. I have never been able to complete a return that quickly. 10/10! So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. this was for a very special event and now i have no outfit and no resolution to this. Lyrica Racer Back Bikini Set in Orange Strawberry! If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Designed in Los Angeles - New Arrivals Weekly. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Also no updates on arrival or even if I will ever get it. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. - Kate, Hi Jessica! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Dannica Ramirez is a content writer for ClothedUp. Don't waste your time here! This is where the problems start. I was then given a full in-store credit after I returned the dress. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Were almost out of time and do not have a back up plan. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Maria was very helpful. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. -Kate. International delivery is 5-10 business days. Overnight orders shipped Friday will be delivered Monday. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Last year I ordered and was refunded for the dress. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. The dress we purchased did not fit at all like the photo depicted on the site. Horrible customer service. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Any trade marks/names featured on this Website are owned by the respective trade mark owners. -Kate, I love Lucy in the sky ! Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. It is the size of a T-shirt. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) - Kate. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. We were responded to in a timely manner. Ordered from this company thinking the dresses were cute. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. It is 9/23 no dress. I was never updated or contacted. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. 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