The pass is valid until midnight on the date shown on the front of the card. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. You can use weekly, monthly or annual tickets at any time, on any day. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Saveaway Ticket has been added or is to be added to. 14.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. Merseytravel's Guide to Season Tickets leaflet. August 2018 Adult . Are there any restrictions in place when using a Solo Term Time Ticket? 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Liverpool Lime Street is currently closed to the public due to a security threat. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. 4.1.4 a year (Railpass Adult Annual Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase. 1. We do not currently offer an app but our MetroSmart website is mobile friendly and the site can be accessed online, via your mobile phone or tablet. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. If the T-FLOW balance is of credit is exhausted alternative payment will be required. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you 3. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. You should receive your ticket within seven days. Merseytravel's Tickets For Adults (aged 19+) Handy information to plan your journeys. 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. 5.5 All travel you make using a Trio Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. 2. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). Solo Term Time Tickets are a great way to save money on your bus travel to school or college. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. (iii) any other material breach of the terms of this agreement. The Solo Adult Annual Ticket will also specify its date of expiry. The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Introducing Merseytravel's Tickets for Adults. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 15. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). Keep your receipt or email confirmation as proof of purchase. We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. How do I buy my first Smart Solo Term Time Ticket? If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. If you have a question about Railpass please contact Merseyrail for help. DefenitionsAccount Holder means the holder of the Fast Tag Account. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Zogzogizog 2 yr. ago It's frustrating, it's like we have got halfway to a good system then gave up on it! Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. Travel at any time of the day locally or on the national rail network with a standard single or return ticket. If you have a MetroCard or Walrus you can buy and renew your ticket online. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Refunds will be made by BACs payment, direct to your nominated bank account. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 9. By purchasing and using a Railpass you accept these Terms. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. They are valid in the following formats: 4.2.1 one week (Railpass Young Person Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and can also be purchased from a Merseyrail TVMs in paper format and will be valid from the date specified at purchase; 4.2.2 monthly (Railpass Young Person Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; and. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. , quoting your order reference number and our team will investigate. I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre but it is not showing on my recent purchase history? Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. Your ticket will be checked and the refund calculated. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. For the avoidance of doubt, you will then be required to buy an adult ticket. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). 7. Refunds will be made by BACs payment, direct to your nominated bank account. 6. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. When you buy your first smartcard you will receive a MetroCard. Merseytravel is committed to processing your personal information in a clear and transparent way. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitour. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. If the tag credit is exhausted alternative payment will be required. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. MetroCard is a smartcard for public transport tickets. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. Go to any Merseytravel Centre or a Merseyrail station. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Railpass Term Time Ticket will be valid are suitable for your journeys. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. We are sorry for any inconvenience caused. For buses in your chosen area How long are the tickets valid for? Merseytravel Saveaway Ticket Terms and Conditions of Use. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. You can just get the Arriva #89 all the way there from Liverpool airport. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. You can now buy a 1 day, 3 day or weekly ticket. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. Railpasses are not eligible for replacement if they are lost or stolen. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. These only become active on first use. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. Merseytravel. 8.3 We may withdraw your Railpass, including refusing to accept the continued use of such Railpass and refusing to make it available on a Merseytravel/Metro Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 5. (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. There is a 1 activation charge when you buy your new smartcard. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. Anytime Single / Return Tickets. 6. Complete aticket surrender (PDF, 36.0KB)form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. Lost/Stolen My Tickets My Tickets are not eligible for replacement if they are lost or stolen. . Who should I contact with any queries? (h) Any images of the Fast Tag we may provide are for illustrative purposes only. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). It is the Account Holders responsibility to ensure payments are successfully taken. Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Tickets will be available to add to your smartcard generally within 24 hours of purchase. If the ticket is not suitable for your travel needs please visit the. Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. Severability 13.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. You may also wish to give your card a user name. You can combine different types of season tickets for journeys through different areas or zones. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. Solo tickets are valid across Merseyside. You no longer need a photo or application form. Click onto see your personal details, you can change your details here. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. You will then be able to register your MetroCard and buy Adult Solo tickets online. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. 2.2 If you have questions in relation to these Terms or the My Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 6. 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