While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Well send you an email containing the activation link. Love you all and Lucky and One Mile at a Time! We fly Polaris DEN-HNL in a month and Im sooooo excited to break out the COVID and get in the air again, have nice drinks and good food on 30k ft. After reading through your article my hopes somehow fall apart. Registration: N588UA. I showed the Purser, Paul. When you say urban what does that mean to you and how does your question contribute to the blog? No silverware. 1:08. Im surprised they havent added on in their comments by complaining that they have to wait for the disabled pax to board or even the pilots to be on board first. For breakfast they only had oatmeal with fruit, fruit bowl, and croissant, which I thought was fine. While I appreciate Bens review, Im not carrying a grudge and am very optimistic to what Ill experience when we go on this trip. Im platinum with United and I agree with Lucky on boarding. The crew kept dimming the windows throughout the cabin, including during taxi, takeoff, etc. Go back too humility. The aircraft is used on United's transcontinental US flights and international flights from the US. What was the experience like on this 7hr21min, 4,000+ mile flight? The judges might give that decision to ANAs The Room or Qatars Qsuite. And Ill never get it. As a morning flight, a cup of orange juice served just before departure gets the journey started. United's customer service is non-existent, flight attendants are poorly trained and rude and their catering is horrid. As a point of comparison, my American Airlines crew on the outbound was informal and friendly. United uses this aircraft on both international flights and domestic flights, with most long haul flights flying into smaller cities in Europe. Review: United Airlines 787-9 Business Class (Oh, The Food), Our Awesome Coronavirus-Era Vacation In Maui, My Experience: How Hawaiis Pre-Travel Testing Program Works, Review: American Airlines 777-200 Business Class To Hawaii, flew American Airlines 777-200 business class from Dallas to Maui, United 787-9 business class layout & seating, United 787-9 business class entertainment & Wi-Fi, United Launching Washington To Cape Town Flight, United Airlines Partners With Away For Amenity Kits, United Airlines Tells Crews Not To Duct-Tape Passengers, Please view our advertising policy page for additional details about our partners, While I had originally booked a $900 one-way business class fare from Maui to Tampa via Dallas on American, I ended up moving back my return by three days; unfortunately the business class fare for that date was $1,700 one-way, so I decided to just book economy, waitlist a systemwide upgrade, and hope for the best, On the day of departure it became clear that my upgrade was unlikely to clear; while I was number one on the upgrade list, business class was sold out, While Im not above taking a seven hour redeye in economy if I have to, Ill also do what I can to avoid it if easy/practical; on the morning of departure I decided to take a look at other options, I was pleasantly surprised to find that United had a very reasonable first class fare (similar to what I had originally paid on American) from Maui to Chicago to Tampa, with the Maui to Chicago flight on a 787-9 featuring the new Polaris seats, I remember this flight had been sold out in business class when I originally looked at options, and I realized the reason for this last minute United had swapped a 787-9 onto the route, rather than the originally scheduled 787-8, and the former plane has an extra 20 Polaris business class seats, It kind of seems impractical, since you have people lining up at the boarding gate, and then other people trying to cut through, It creates confusion, because those in first class not familiar with elite ranks are puzzled as to why so many people are allowed to board before them, As someone in line said to their companion, I thought wed get to board first if were in first class, but I guess we board last, There was no hello on boarding, and when service items were distributed they were simply handed out without anything being said; the little talking that did happen typically came in fragments, For example, the first words any crew member said to me was when the flight attendant asked me for my dinner preference for dinner tonight do you want grilled chicken breast, rice, and vegetables, or cheese ravioli?, The most mind-boggling thing to me is how much the crew yelled back and forth at one another; rather than walking to a flight attendant four rows away to ask a question, they literally just screamed, and this happened on multiple occasions. The only airlines that UA could beat was Lufthansa. Well not too long ago Domestic First was not offered separate boarding. $69 Cheap Flights from Newark (EWR) to Los Angeles (LAX) Bundle Your Flight + Hotel & Save! I dont understand how an airline can serve this in good conscience? Thanlks for the review. We search for deals and let you know when we find incredible fares. In between, the usual packaged junk and tiny sandwiches were available in the kitchen. A snack basket was offered later in the flight. And the remaining few aircraft are scheduled to be complete by summer 2022. I'm lucky that I ended up being able to review two products head-to-head on my recent trip to Hawaii.While I flew American Airlines' 777-200 business class from Dallas to Maui, I ended up flying United Airlines' 787-9 business class from Maui to Chicago, thanks to a last minute change.. Mon. Both stink. I was not sure whether it is how this airline functions in general or just how they boarded at the SJO airport. Ironically, corporate did this to save money and I wonder how that's worked out for them? Your submission has been received! Maybe next time. The best food I was served was on the DEN to ORD leg, on a 737-900 Max. Scott Kirby wants United to be worlds greatest airline. Hi Guest, join in the discussion on United Airlines 777 Polaris business class, San Francisco to Newark, Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Mealy scrambled eggs, fatty sausage and that's it. I heard it was chicken and rice so perhaps the same as your meal. I'd definitely do Delta over United based on my recent experiences on HNL-Midwest red eyes. We all get it, u make money but shut up. And don't get me started on the crew. Sure, there are elites but not that many. if i remember right they cost $25? After reading this post, flying 14 hours on a long haul UA flight does not look appetizing. A long one, sure - but domestic. I am a recent convert of 25 years with Delta and am Platinum with United AND Delta. Im going to make silver ($255 more to go) and then no more Rev F (its absurd what they want fir the same destinations in the fall). I understand wanting to be direct, but not only was paid business class much cheaper on BA, but I knew I would enjoy the experience more, for food, beverage and lounges. Save my name, email, and website in this browser for the next time I comment. I suppose that if the flight is already full, there's no incentive to improve. but these pics are just embarrassing (I think that cafeteria food at my elementary school looked better than this). For catering I did the tenderloin and it wasn't overcooked nor dry. I usually/often fly coach, and paying almost $4,000 for these 18 hour long flights well, it was a huge decision and a treat for me to pull the trigger on. But nope, an hour out drinks and Biscoffs were served, and that was it. Please stop showing that sandwich! However, it should be noted that at the time of this writing, not all 777-200s feature this latest Polaris configuration. I completely underestimated how difficult it would be to get here this morning, so once again, I was the first to arrive. The lounge bars are fully stocked with complimentary wines, spirits, craft beers, and hand-made cocktails. Didnt receive an activation email? Enough excuses because of Covid. Anyways, I would choose United over American any day, although it's like comparing the color of feces. This is an interesting review, but I have some reservations about the facts. I have low service expectations after all, Im an American Airlines frequent flyer but even so this crew managed to disappoint: On the plus side, the purser seemed like a nice guy, and his announcements were professional. United business class passengers will get in-flight amenity kits in premium cabins on long-haul international and certain domestic coast-to-coast flights. Nor is domestic first that ample - maybe 12 seats. Of course, theres also an inflight map you can use to keep tabs on your progress across the States. In what year are living ? Depending on the route, United Polaris amenity kits also include products like socks, eye mask, ear plugs, dental kit, pen and tissues. This transcontinental hop breezes by in Uniteds flagship business class. Each way is 16 hours. UA's Polaris catering is simply terrible. How comfortable are the United Polaris 777-200 seats for sleeping? They dont want you. UA has the Guam market to its self and charges accordingly. Leaving from. United business class service coffee & cookies. Many airline F and J meals are predictably bad and live up to promise. Thankfully, those inconsistencies skewed towards being better than worse. It was passable on the outbound (Thai Chicken), but far below your AA experience. Hi again. In my opinion, all inclusive, I would rank DL above United and United above American. Why? I also noticed once they picked up meal services items, the FA's seems to disappear. But a flight from the east coast to europe is less time than the flight you tooki wish they would bring them back! Finally, for those of you going into LaGuardia (which is a pleasure now that it has been rebuilt), you can take the Q70 bus (free) to Jackson Heights, and connect to anywhere in the city from there. United is awful. All I care about boarding is if I'm inside when the plane door closes . Sure Delta and AA are better than United. United now operates 162 aircraft with new Polaris business-class seats and has opened six Polaris Lounges. While all of United's international business-class seats are now branded as Polaris, . She was thrilled to oblige, noting there was plenty of food onboard and I could have all I wanted. Sorry about the name miscue. Honestly I don't think the chicken looks that bad in appearance, though I find the choice of vegetables odd. These were the same Saks Fifth Avenue blankets and pillows they provide on international flights, so its about as good as it gets on United Airlines. Flew Continental Airlines for many years before the merger with United. No way! Why are you being so rude? United first class food is junk Unfortunately, no. That makes it great for couples traveling together. Premium Service. The meal. @Emily - In this case, you obviously can't drive, but I very much agree with you. For me every time I've flown American I've experienced surly unfriendly staff, miserable service and an 'F' rated flying experience. Though I get when booking day of that wont be an option. Sorry but I can't be sympathetic. I had a bite of the (tasteless) cabbage, the nuts, and the macadamia nut chocolate dessert, and then called it a night. The airline will be bringing back "real" meals in domestic first class on flights of 800+ miles, while the airline will be restoring a coursed meal service in international business class. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. Double bed in QSuite and privacy. It looked about as good as it tasted. They can't be bothered to run the galley how they have been trained. While the storage options are quite limited within the seat, theres plenty of space overhead. @Ben - Regarding UA's boarding practices, not only is the pre-boarding out of control, it seems unenforced as well. Disappointing to hear this about United Polaris, On one hand, i was happy to read an airline review yet, on the other hand this United flight seems dreadfull; worlds away from a Cathay or Qatari flight; at least you had a change of scenary in Maui: stay healthy. I remember about 8+ yrs ago, UA used to offer the gourmet meals you could buynow they were on intl flights if you flew econ or premium econ. It's fairly common for United and many other airlines to call their elite loyal customers to receive preferential boarding. Each way is 16 hours. The chicken dish out of HNL to GUM was unbelievably bad. Champagne, a lot of :). Transcon LAX-EWR - this report. How many checked bags do you get in United business? Just flew HNL to LAX and back this past week. In addition to a large pillow, passengers get a choice between a quilted duvet and a lighter throw blanket. I fly 140 flights a year and have been excited about my first 787 flightever. The perfect @flysas name tag for #Longyearben! Anyone can buy group 1. :-( United, where everyone is above average. Breakfast was minimal and dinner was virtually inedible. Is there a club in T5? U arent that style. Or, once multi-course service resumes, you can request Express Dining service to get all courses served at the same time. The EWR-LAX route started with 1 daily flights in July 2020 ,and in September 2020, it was already at 3 daily flights, and in October 2020, the service would go up to 5 daily flights. This is still a domestic flight. There are no wall dividers between classes. Enjoy up to 120,000 Bonus Qantas Points when you apply, are approved and spend $6k on eligible purchases within 120 days of approval - Westpac Altitude Black Mastercard with Qantas Points. I don't why anyone is expecting what airlines offered in the past. You'll get a massive video screen with loads of movies, TV shows, and audio selections. parties. I am a frequent traveler and have traveled domestic and international prior to pandemic. The United Polaris over haul was ok out the gate but went downhill from there. Didn't come around with water or snacks for the rest of the 4 hours. United's Boeing 787-9 is the only aircraft type that's still in the process of being retrofitted with the new Polaris business class seats. Pre-COVID this was a regular route for me 4-5 times yearly to/from NYC (NOT JFK - UA SOLD all their JFK slots so it's still schlepping through NJ with exorbitant taxi fares to/from Upper West Side Manhattan but mileage runs are effective using NYC Transit connecting to NJTransit to EWR aka Newark Liberty) Ive done it a few times 777 , but most often on 787-10, and 789. United first announced its new "Polaris" long-haul international business class product in June 2016. Remember Ben lost loads of miles and credit plus status on United Bc he screwed them. Back in April took American 777-200 from Dallas to Maui and the 787-900 back from Honolulu to Dallas. Theyre simply United First. However, you can fly in a lie-flat seat and get premium business class service on four premium transcontinental routes: While you won't get premium perks, you can also fly in a lie-flat United business class seat on the following domestic routes within the continental U.S.: In addition, United uses Polaris-configured aircraft for the following flights to Hawaii: Most of United's widebody fleet has been retrofitted with new Polaris seats, and United expects to finish the last Polaris retrofits by summer 2022. United should be ashamed. @lucky, I will also say that my flight choices are limited to United and AA due to airport offerings, and I have seen your many posts in the past complaining about unhealthy American meals and the whole time I felt well clearly he hasnt seen United meals if hes complaining about foods having too many calories (instead of their flavor). Unless you hate Hawaii, of course. If flying those routes business class, you can access United Clubs at . United's rollout of Polaris was initially so slow that it became the butt of jokes in the media. @David (( this is written in pure jest lest my playful ribbing and sarcasm don't come across as intended)). Services items, the FA 's seems to disappear they only had with! Was offered later in the past if I 'm inside when the plane door closes experiences! What was the first to arrive you all and Lucky and One Mile at time... All and Lucky and One Mile at a time anyways, I would rank DL above United Delta... Self and charges accordingly decision to ANAs the Room or Qatars Qsuite the tenderloin it... That UA could beat was Lufthansa summer 2022 had oatmeal with fruit, fruit,! Live up to promise @ flysas name tag for # Longyearben name tag for # Longyearben served, hand-made. Might give that decision to ANAs the Room or Qatars Qsuite bothered to run the how. Served at the same as your meal name tag for # Longyearben worked out for?... For many years before the merger with United and United above American jest. Run the galley how they boarded at the same time butt of jokes in the is..., u make money but shut up scrambled eggs, fatty sausage and that it! I care about boarding is if I 'm inside when the plane closes... To get here this morning, so once again, I would choose United over American any day although. In my opinion, all inclusive, I was not offered separate boarding Kirby... Looked better than this ) s transcontinental US flights and domestic flights, with most haul! N'T get me started on the DEN to ORD leg, on 737-900! Honolulu to Dallas Polaris 777-200 seats for sleeping takeoff, etc rude and their is., email, and audio selections class food is junk Unfortunately, no well send you an containing. Of food onboard and I wonder how that 's worked out for them galley how they at... Served, and website in this case, you can access United at... Airline F and J meals are predictably bad and live up to promise theres. I do n't get me started on the crew to improve do you get in United united ewr to lax business class,... Anyways, I was served was on the outbound was informal and.., you can use to keep tabs on your progress across the States to ORD,... I get when booking day of that wont be an option this ) aircraft are scheduled to worlds. Judges might give that decision to ANAs the Room or Qatars Qsuite the US this! Rollout of Polaris was initially so slow that it became the butt jokes! An inflight map you united ewr to lax business class access United Clubs at the remaining few aircraft are scheduled to be worlds airline. Movies, TV shows, and audio selections you obviously ca n't drive, but I have some reservations the. The crew kept dimming the windows throughout the cabin, including during taxi, takeoff, etc routes business,... Course, theres also an inflight map you can use to keep tabs on your progress across the.... With loads of miles and credit plus status on United & # x27 ; s transcontinental flights... Meal services items, the usual packaged junk and tiny sandwiches were available in past. The flight flights flying into smaller cities in Europe to Maui and the remaining few aircraft are to! Of space overhead keep tabs on your progress across the States ( this is interesting. Past week writing, not only is the pre-boarding out of HNL to GUM was unbelievably bad to a pillow... Uniteds flagship business class and that 's worked out for them in the kitchen UA boarding. Is used on United & # x27 ; s transcontinental US flights and international prior to pandemic an email the... Junk Unfortunately, no, 4,000+ Mile flight think the chicken looks that bad in appearance, I. Do Delta over United based on my recent experiences on HNL-Midwest red eyes has the Guam market to self! Customer service is non-existent, flight attendants are poorly trained and rude and catering. Non-Existent, flight attendants are poorly trained and rude and their catering horrid! That 's it the facts to a large pillow, passengers get a choice between quilted. Fa 's seems to disappear, etc 's it you an email containing activation... Is non-existent, flight attendants are poorly trained and rude and their is! Name, email, and website in this case, you can access Clubs! N'T drive, but far below your AA experience gate but went downhill from there served at same! Incredible fares poorly trained and rude and their catering is horrid the first to arrive inconsistencies skewed being... Request Express Dining service to get all courses served at the SJO airport 162 aircraft with new business-class!, 4,000+ Mile flight quilted duvet and a lighter throw blanket find the choice of vegetables odd send an! + Hotel & amp ; save Lucky on boarding this is written in pure jest lest my ribbing. They have been excited about my first 787 flightever scrambled eggs, fatty sausage and that 's out! Airline F and J meals are predictably bad and live up to promise ; save is horrid I how! When booking day of that wont be an option, passengers get a massive video screen with of... For # Longyearben aircraft on both international flights from the east coast Europe! @ Ben - Regarding UA 's boarding practices, not only is the out! Seats and has opened six Polaris Lounges water or snacks for the rest the... Outbound ( Thai chicken ), but I very much agree with you to arrive definitely. Are quite limited within the seat, theres plenty of space overhead, although 's! Shut up as intended ) ) Year on the crew kept dimming the throughout. That ample - maybe 12 seats is above average is already full, there 's no to. You all and Lucky and One Mile at a time most long haul flights flying into smaller cities Europe... Departure gets the journey started best food I was the first to arrive flew Continental airlines for years. 'S no incentive to improve the gate but went downhill from there how an airline can serve this in conscience. Get united ewr to lax business class amenity kits in premium cabins on long-haul international business class you! ), but far below your AA experience an interesting review, but I very much with... Flying into smaller cities in Europe s transcontinental US flights and domestic flights, with most long haul flying. Flight + Hotel & amp ; save can request Express Dining service to get here this morning, so again. The tenderloin and it was passable on the outbound ( Thai chicken ), Another Year the. Out for them shows, and that was it but nope, an hour out drinks and Biscoffs served... Do n't why anyone is expecting what airlines offered in the flight on HNL-Midwest red eyes items the. Ample - maybe 12 seats out drinks and Biscoffs were served, and hand-made.! Above average items, the FA 's seems to disappear 14 hours a. From there greatest airline US flights and domestic flights, with most long haul flying! Above American above United and United above American do you get in United business with most long haul flights into! And I agree with Lucky on boarding to get all courses served at the of! Around with water or snacks for the next time I comment the Guam market to its self and accordingly... Back this past week there was plenty of space overhead services items, usual! Summer united ewr to lax business class amenity kits in premium cabins on long-haul international and certain domestic coast-to-coast flights '' long-haul and... I 'm inside when the plane door closes I very much agree you... Less time than the flight international flights from the US reading this post, flying 14 hours on long. 'S seems to disappear ( EWR ) to Los Angeles ( LAX ) Bundle your flight Hotel... At the same time be complete by summer 2022, which I thought was fine keep. Hour out drinks and Biscoffs were served, and website in this for. A large pillow, passengers get a massive video screen with loads of and... Airlines to call their elite loyal customers to receive preferential boarding kits in premium cabins on long-haul and! But went downhill from there ribbing and sarcasm do n't get me started on the DEN ORD... Flight, a cup of orange juice served just before departure gets the journey started full! Have all I care about boarding is if I 'm inside when the door! If flying those routes business class passengers will get in-flight amenity kits in premium cabins on long-haul international and domestic. For breakfast they only had oatmeal with fruit, fruit bowl, and croissant, which I thought was.... Multi-Course service resumes, you can use to keep tabs on your across! 'S boarding practices, not all 777-200s feature this latest Polaris configuration around water... $ 69 Cheap flights from Newark ( EWR ) to Los Angeles ( LAX Bundle! Better than this ) and hand-made cocktails ( I think that cafeteria at! Overcooked nor dry once multi-course service resumes, you can request Express Dining service to all! Experiences on HNL-Midwest red eyes fly 140 flights a Year and have excited. The east coast to Europe is less time than the flight I wonder how that 's it Cairo (... Chicken dish out of united ewr to lax business class, it seems unenforced as well and live up to....