You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. Rescheduled for 12/31. Check in. Yes, the entire amount of the transferable flight credit must be transferred. Check in. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. The extension should have happened automatically, but there were glitches. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. Canceled. For this. By P.J. background-color: #3b5998 !important; No, you are transferring the funds associated with the Transferable Flight Credit. Already a subscriber? I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. Available only on WiFi-enabled aircraft. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. I deleted my email from him, but we were affected, sched to fly out Dec 26. } Indicates external site which may or may not meet accessibility guidelines. Your email address will not be published. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. width: 273px; The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { padding: 0; html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } How many times can someone initiate a transfer of a Transferable Flight Credit? Read more about Transferable Flight Credit. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . div.footer div.flex-placement a:hover { Still have questions? Learn more aboutflight changes and cancellations. .facebook-share-button-command--button { This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. No action is required on your part! display: block; See My Account for flight credit expiration dates, if any. D'Annunzio. Price is subject to change. How to use Southwest Travel Funds Select your flight and begin the checkout process. Later you cancel that ticket. We have some receipts but not all. } We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). /* Air CheckIn Banner Button Fix */ @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. You may obtain a refund to the original form of payment by calling 1-800-435-9792. Related: The best Southwest credit cards of 2019. I was so hurt that I spent my holiday by myself and away from my family. Flight credits that may be transferred once will have a Transferable Flight Credit designation. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. Add EarlyBird Check-In. Click to reveal If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? Now Im starting over with them yet again. External site which may or may not meet accessibility guidelines. This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. color:#111B40; No, you are transferring the funds associated with the transferable flight credit. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { text-decoration: underline !important; 2023 Thrifty Traveler. Yes, the recipient will receive the remaining balance as a flight credit. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Supplier Information; Careers Opens new window. Book. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. Most airlines are averaging about a 5% cancellation rate right now. right: 185px !important; right: 25px; This material may not be published, broadcast, rewritten, or redistributed. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. Have not received apology email yet. You are presented with your available flight credit balance. Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. So much for Southwest caring for is most loyal customers as they state. font-weight: bold; The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) We'll run a soft credit check to find special offers, but it wont affect your credit score. Try our Advanced Search for more refined results. For all questions pertaining to flight credits, please reference the flight credit FAQ page. additional clarification. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. Promotional Companion Pass valid through 2/28/2024. If Southwest cancels your flight, EarlyBird Check-In will be refunded. /* Air CheckIn Banner Button Fix */ June 27, 2017. width: 1px; Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. The plane then stopped. We had to purchase more clothes, food, additional hotel stay, etc. .swa-footer--copyright-text, .footer-copyright--text { Posted 12 minutes ago. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. For an explanation of our Advertising Policy, visit. It may have expired or been removed. Box 36611, Dallas, TX 75235 1611. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. Refunds - Any change to this itinerary may result in a fare increase. Click flight credit lookup to find the flight credit. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? (opens popup). Will I receive a refund for EarlyBird Check-In if I cancel my flight? 6 Topics Booking Book. Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. Southwest Airlines Universal Air Travel Plan. color: #636363; If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. I see that they set themselves up for success at the customers expense. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? Rescheduled for 12/27. I have been a loyal customer with southwest for years. Do Not Sell/Share My Personal Information. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. margin: -1px; Watch the video below to see how Transferable Flight Credit works. That all changed for flights canceled on or after Dec. 3, 2019. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Transferable flight credits give you more flexibility. } Do I have to transfer the entire Transferable Flight Credit? Log in to your Rapid Rewards account and click on the Payment tab. Southwest.fm Opens new window. You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. There is information in the previous heading. Required fields are marked *. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). left: 482px !important; The most common cause is that your DNS settings are incorrect. left: 278px !important; With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. Later you cancel that ticket. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. I was affected by the cluster @@@@ of southwest. For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. width: 1px; It will take us some time to update our systems with this new policy. Related: Southwest Travel Fund reader mistake story. } If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. How do i get a refund from Southwest Airlines? 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. } May not be available for the full duration of flight. height: 6px; No word yet. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. position: absolute; } Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. How long do customers have to send in receipts for reimbursement? Is there a cut off date? Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. font: italic normal 11px/1 Arial; *Where available. This is not the page you were looking for. Look Up Reservations. I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. } With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Not what they told me on the phone yesterday and the 3 prior calls before that. padding-left: 30px; Privacy Policy. } Please pardon our dust while we make this change! I havent even received the credit for the cancelled flights. } I had to borrow money for my hotel and my rental car. To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. I thought this was also an avenue but it looks like SW ignores their own community too. Flyers with A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before Jan. 31. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). padding-left: 30px; 4First and second checked bags. height: 6px; font-style: normal; I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. If you don't receive a refund, please call us at 1-800-I-FLY-SWA. color: #636363; Offer ends 3/13/2023. I was out of expenses for everything clothes, hotel, rental car, etc. Hello. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We had to get a rental car. Get started here. You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. } left: 278px !important; Southwest Travel Funds are accepted on Southwest Vacations packages that include air. right: 25px; My flight was canceled and I have not been reimbursed for car rental hotel or gas. Your IP: to save on your next trip. There is information in the previous heading. If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. I booked a flight with Rapid Rewards points. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Weight and size limits apply. The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. Use of the Southwest websites and our Company related to travel scheduled between December 24, 2022 and January 2, 2023. How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. (according to the dollar amount). People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. 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