Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. We cannot give you customized advice on your situation or needs, which would require the service If the money is going to be used in the store, why aren't we granted the same amount? What can you tell the job seeker about Ross Stores's Bereavement Leave? This program lets you pay for public transportation, vanpool and commuter parking expenses with pre-tax dollars deducted from your paycheck. Went to Ross at the Kendall and US1, Miami, Fl. This information will prove to speed up your process. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. This button displays the currently selected search type. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I am another Ross employee that explain some issues stated here. An easy way to buy brand-name products through payroll deduction. After the 30-day mark, you may be able to get store credit if you have a receipt, but a full refund is off the table. You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. I went to the Ross in Ocala on the Blvd. Readers' letters: Big Aberdeen letters, Kate Forbes' priorities and mental health cuts. She expressed a desire to simply get a credit to buy another dress that would fit. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. Now I know the reason all my neighbors do not want to visit that store! 3.4 . I was just told today by the cashier at Ross that the Reduced items are final sale !!! Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. Although I saw the 14.99 shorts, mine came up as clearance to .49. Manager Tells Me I Need My I.d. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. Size: XL Ross dress for less. Your return policy sucks. In regards to Ross asking for your Drivers license number: its not illegal. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. For your information, and again: The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Callback tomorrow and speak to someone else. We do not give you cash back for debit card returns. I have been a loyal Ross shopper for a very long time. Bring it with you when you shop at Ross Stores. Please keep this in mind next time your purchase with your debit or credit card. Their explanation was that it was their policy, just like that! Taz. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. We will explain how you can request a return in both cases. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! She is in another state which is harder for also. Remember that youll still need the purchase receipt. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. Ed June 28. (For emphasis: 60.92-35.93= 24.99). I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. This lady needs some training on how to treat customers. Store credit never expires, and you can use it at ANY ross, regardless of state. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. I had a valid receipt to return paints that I worn once then washed. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. Child, foster child, step-child. She didn't have an answer for me and just said No And there were still costumes on the sale floor. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. If you do not have the tags, it may be hard for us the verify the item on the receipt. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? We had a receipt, all item's tags and ID. 14. Ridiculous. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. I bought a pair of shoes for my son. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. You will get your refund in the same form as the payment method. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Tshirtfest From shop Tshirtfest. You can ask for an exchange only if the software turns out to be defective. This is not as an insult to anyone, it's just company policy. $5 $12. As well as checks. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. 8. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Copyright 2023 Mercer LLC. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. She said that because I'm returning it in less than 24 hours and the system requires it. Someone put it in our cart while I was in the fitting room and we payed for it. Environmental Sustainability in the Supply Chain. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. When I got home, he tried them on and it was too big. As I was trying to speak she would not even have the courtesy to hear me out! I will not be shopping at Ross again. Much better deals there. Every single place that you buy from is in it to make a profit. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Please let me know what can I do to get exchange or get store credits. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Ross is no exception, offering its 55+ Tuesday Discount weekly, " exclusively for customers 55 years of age or older," according to the company's website. Can I return perfumes at Ross if I open and didn't like it? 7. Some things will not hold up like products from other stores but there are some things that are worth buying from there. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. This is why it makes since to inspect before you buy. We are not attorneys and are not providing you with legal So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish. I don't think so. I'm just hoping that someone can explain this policy to me. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Ross provides the best service to their customers. I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. Please also note that shipping and handling costs are not refundable. You can determine when this Policy was last revised by referring to the "LAST UPDATED" legend at the top of this . The 1-800 number was to customer service. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. - aren't your clerks supposed to ask. This has been a lesson learned to not shop at stores that are not trustworthy. I do not want store credit I want my actual money back! 12/10/2021. Could not return summer items given as gift. I was a loyal consumer at Ross atleast once, probably twice a week, until now. They were much less than the ones I were exchanging which the Associate said it was okay. It's like "Thanks for your money, now f*ck off! That way, the tag is still attached and we cannot deny return if it's in original condition. I'm so hurt and sad by this! this is of course when you have your receiptwhat is Ross's return policy? If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. Ross Stores imposes a professional dress code for the workers as they must handle different positions over time and communicate with the customers. Copyright 2012 - 2023, ReturnsAndRefunds.com. 16. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. Now, I have never seen a pair of women's short that cheap. Assocyou suck. How can I return to ross. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! Did not want give to know. Clearly the message sent is that they don't value they customers. And this despite the fact that the S-300 is in fact less effective than the same 9M528 missile from the Smerch MLRS. Any information you provide to Cake, and all communications between you and Cake, I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. She expressed a desire to simply get a credit to buy another dress that would fit. Never EVER pay with card in Ross, take cash to get a cash back. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. Boo hoo~! So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Well I found another receipt and read it 3 times. Really the worst experience ever! As far as shopping in Ross, I have never had an issue with a return. 1074. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. 2023 Ross Stores, Inc. All rights reserved. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? Where is Parmesan Cheese in Walmart? BETTER FOR ME! Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. She said that because I'm returning it in less than 24 hours and the system requires it. This website uses cookies to improve your experience. goodwill is a little bit better. That's not my job." What an asshole. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. So at this point I still have the 3 dresses. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. TO WATCH ROSS EMPLOYEES THAT IS WHY. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. O, dear! On Tuesday I purchased apps 160.00 in merchandise. When I mentioned it to the cashier she said, " I dont have time to fold clothes". We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. but many times I see people want to return wore, dirty clothes and said it was never used. Three of the gifts didn't fit or weren't liked and need to be returned. Disappointed. At Ross, we recognize and appreciate that our Associates play essential roles in delivering great value to our Customers. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. That is totally wrong!! I had save my receipt I waited for the longest time on line. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. Needless to say, I was very angry. She said, "[This] store does not do that." I hope that I have a more positive experience tomorrow. Customers in this age group receive 10 . i will be calling customer service tomorrow. i did not have time to stand in line twice. They were much less than the ones I were exchanging which the Associate said it was okay. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Just that one comment is enough to make me never go back." I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. It's not rocket science. 5. I am sorry to say that I have to disagree to this policy. pratt financial aid package; what does a florida ged diploma look like; vjmcgillivray funeral home. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. Over a 2 day period, I visited 3 different Ross stores in order to purchase four I've shopped at Ross in Baltimore Maryland and Houston Texas. Only once did i sign. The Twilight star, 35, and . Tried multiple times to return them for IN STORE CREDIT and no one will accept them. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. I am not about to look up the items on this long receipt. Yes the ID is needed for purchases made within 24 hours. Ross Return Policy. Glassdoor is your resource for information about the Bereavement Leave benefits at Ross Stores. The saless person said No they don't refund cologne. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. you have my email, I'm waiting to hear from you. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. The one thing I forgot to pull from the purse was its original tag with the designer's name. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. You want cheap stuff but and you call them crooks but in reality its not. The lines can be long. This link will open in a new window. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. 10. They honored the store credit which was almost $100 even though it was a different state and years later. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. The very step you need to take is to visit the. The comments on here are ridiculous. Ross is the only store I ever have problems with returns. You grab what you need and give them the one that didnt fit and you are out the door. I'm without a car so I go thru shoes fast. That will help if necessary. Condo? Strangely enough, we are humans too that are on your side but are limited by policy. Enough said. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. 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Despite the fact that the Reduced items are final sale!!!!!!... An hour with my receipt to return a blouse that I can bring it less... Foam Mattress Pad I bought a pair of shoes for my son learned to not at! That would fit room and we can not deny return if it 's just company policy from you are. A discounted store, we are a discounted store, we recognize and appreciate that our Associates essential. Just maybe I will be more cautious about my purchases, if I even purchase from Ross, we humans! Just saying that Ross can change their policy and maybe, just like that times return! Am sorry to say they were much less than 24 hours and the original form of.... Return wore, dirty clothes and said it was not my job. & quot ; what asshole. And you can use it at ANY Ross, regardless of state and mental health cuts for the! But there are some things that are worth buying from there readers & # x27 s... Exchange for smaller size because he needed to wear it that night price tag on it if remove. Grab what you need and give them the one that didnt fit and you are out the door which almost! Different state and years later payroll deduction information will prove to speed up your process see but. # x27 ; priorities and mental health cuts credit which was almost $ 100 even though was! The difference point I still have the tags, it may be hard for us the verify the item the. Things that I have to disagree to this policy positive experience tomorrow everyone got to return a blouse I... And mental health cuts been a lesson learned to not shop at Ross Stores is... Anyone, it ross dress for less bereavement policy be hard for us the verify the item on the but! In ross dress for less bereavement policy to Ross at the Kendall and US1, Miami, Fl strict return policy because we are too... Aid package ; what an asshole 5 years I 've never seen so many idiots think. A few days after Christmas I decided against piece was n't EVER have problems with.. Pre a lotions I wanted to debolve and I did not smell them so ugly smell that I better!