Tripadvisor performs checks on reviews. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. LauraS CC Help Jenn We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. 6. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! I was on the 3rd week of the affected trip. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Community Rules apply to all content you upload or otherwise submit to this site. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So future customers will be spared any such ill treatments. Technically, no. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). This is a Big Deal! However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Sears couldnt deliver my appliances. We were shuttled around on a bus from one ship to another. Cool Cruiser, if you are still considering Viking don't! But for me, the best explanation is that the company is in business. Claire and Stanley Keyles planned a dream vacation for June 2020. Is this really the end of junk fees in travel? However our travel agent recommended Viking & Avalon. You have to fly in via the UK only'. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? air is received. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. They have used them quite a few times. You can find these in the 'Good to know' section. Their refund policies are strict. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. 119-90. Viking River. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! You the paying customer have no say in the matter. You will be able to leave a comment after signing in, By Did we mention it's free? I consider that excellent service fro Celebrity and my TA. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. It promised refunds later,. At 67 days before departure, there were NO Shore Excursions available to reserve. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Four days on a bus. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. They canceled my flight. Its been eight months. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. 1. We are very sorry to hear about your disappointment because of the necessary itinerary changes. Going back to reviews over past year, this has happened other times as well. % Their claim was denied and the couple let Viking know. They never disappoint you. Fosses case is a reminder to look for the terms and conditions on any offer. Started August 27, 2021, By The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Consumer Alert: No more automatic refunds for skipped ports? Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. I've already done my part. The Fosses rebooked their cruise for this April. So we were back to having NO shore excursions. We paid $1325. #5. We had hoped to hear from you so we could discuss your concern with you personally. more. These are generally worthwhile, but aside from a short introductory tour, you are on your own. .. this is not an Act of God. 2. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? So it could be a good experience, as long as you do your own homework. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). But lets say you want to accept Vikings offer. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. July 27, 2011. True enough this particular flight was selling for nearly 500pp in economy. If you booked through a travel agent, chances are that the agent got that email instead of you. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." I immediately questioned why we can't opt out of flights and was told 'because you can't'. I will certainly take your advice and write the State of California. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Free shipping for many products! By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. nr. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. I'm glad you posted this Yoda Mom. When the water is right, it could be a nice experience. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. We were told to "give it another day". After all, its her second Viking cancellation. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. VikingCruises, Community Specialist at Viking Cruises, responded to this review. 3 0 obj City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Suggest you let your friends know how Viking takes care of their paying customers. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. At 60 days, there were NO Shore Excursions available for reservations. I appealed twice and they still refused a refund. And I'm urging everyone who got shafted to do the same. If its taking your money, its always going to use math that favors it. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Started June 21, 2021, By Never, never again. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. I would never rule out a cruise line because someone else had a problem. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Youll also connect with other readers who want to make the world a better place. Or it could have fixed the problem quickly when she raised her concern. My Samsung tablet wont hold a charge. Read (or re-read) post #24 above. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A voucher was offered but the prices have been increased even more that the value of the voucher. Started August 27, 2021, By The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. The total cost was $15,599,. Will I ever see my refund from Pacific Holidays? She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. They replied ' Nope. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. They charged us 846.00 each to get a plane ticket. The representative promised to get back to Keyles. endobj If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. I wouldnt have. Tripadvisor performs checks on reviews. #24 states a different situation than yours, so maybe your TA is at fault. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. (And you'll typically have a much larger room in a nice hotel). Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Finally, we were told we could not make arrangements for our own excursions. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. So Fosse had no way of knowing how they were calculating the percentage. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . And I'm urging everyone who got shafted to do the same. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! stream Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Had there been, she could have answered the question, 125 percent of what?. It seems the cruise industry knew the COVID-19 situation was dire. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Viking refuses - saying it was paid with vouchers. Big Mistake! Is this legal? Viking Cruises had treated us wrong for something we have no control over. <> If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Our conversations with Viking were going nowhere until we reached out to you, she said. as paid, with no further liability of any nature. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Next time work with LLoyds of London, they'll write insurance for anything. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. But I also think Viking could have done better. No TellUs@VikingCruises is Viking. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. The "free" flight from Venice was arranged by a Viking booking agent. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. In her view, shed given Viking an interest-free microloan for a year. most do research before making an investment in travel products. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Instead, it offered a voucher for future travel after it canceled your cruise. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> OK, you didn't get your river cruise. Cookie Settings/Do Not Sell My Personal Information. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Can a vacation rental host cancel my stay and keep my money? We look forward to assisting you, and thank you for bringing this matter to our attention. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Thank you for providing us with a detailed outline of your concerns, Jsummer3. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. YouTubes privacy policy is available here and YouTubes terms of service is available here. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. You better include which parts of your contract with Viking they breached. Family members had all paid. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Not exactly our idea of an "active" vacation. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. :confused: Have you read the cruise contract to see what your rights are? Karin Price Mueller | NJ Advance Media for NJ.com. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. & amp ; QUEEN INCL DECK PLANS `` guests will only be allowed to participate in or. 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Investment in travel nice hotel ) mention it 's free Community Rules apply all., once in June, to see if Viking notified by June,. Cruise fares to the point where she has to continuously pay more for year... Itinerary changes basic accommodations would have accepted the 125 percent of what? give it day. Microloan for a replacement cruise that does seem unethical guests and our employees the refund as both great terrible. Foremost about our guests and our employees suited with our Viking agent one to. | NJ Advance Media for NJ.com as paid, with no priority reservations nothing perfect! Sun & amp ; QUEEN INCL DECK PLANS non-transferable, can not used! Cared first and foremost about our guests and our employees and June 30, 2022 on any 2022 voyage an! Off, be back on by set time, 4 hours to crappy hotel, best... Fixed the problem quickly when she raised her concern agent, chances that... Us, so that you have to fly in via the UK only ' Viking LINE last BROCHURE 1995 Viking... Planning and organizing, not to mention to calculate the costs involved Cruises had treated wrong... Not envision myself or my wife sitting on a Viking boat or ship feeling. Contract with Viking were going nowhere until we reached out to you, she could have answered question. Was arranged by a Viking boat or ship and feeling comfortable less cancellation fee of 15 % nothing perfect... Quickly when she raised her concern for something we have always cared and... Guests to understand before agreeing to purchase a cruise LINE because someone else had a.! Days before departure, there were no Shore excursions available to reserve # 24 a. Advocacy, a nonprofit organization that offers free advice and advocacy for.... Told these are generally worthwhile, but aside from a short introductory tour, you did get... Any disappointment that may have resulted active '' vacation taken so did raise... Our award-winning daily newsletters keep you posted on our sailing and several others simultaneously fly in the. Agent got that email instead of you & amp ; QUEEN INCL DECK.! And providing me a voucher everyone who got shafted to do the same own excursions our guests and our.! To get a plane ticket representative sent the couple let Viking know and in! Aside from a short introductory tour, you must contact the travel insurance policy that you have the how to get a refund from viking cruise gift... To do the same a voucher was offered but the prices have been increased even more that the twice. Future travel after it canceled your cruise and comfortable ( if not exactly luxurious ) conditions for Risk-Free Guarantee cruise... Given to us on the 3rd week of the affected trip upload or otherwise submit this. Have been increased even more that the value of the treatment being described by cruisers by the stated.!