.xzgms63ff8b33b2651 { To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. } In Canada, call 1-888-391-0460. Only you, and not your additional guests, can message Hosts through your message thread. } And you wont have in-person customer support, which might pose challenges if you run into any problems upon pickup. Outstanding Turo hosts, also known as All-Star Hosts, get rewarded for their hard work and all-star customer service skills with more visibility in search results, priority support, travel credit bonuses, and boosted booking opportunities. In contrast, most rental car companies allow payment at the counter. @media screen and (min-width: 993px) and (max-width: 1200px) { Your pickup and return hours (found in yourSettings tab in your Host Hub), indicate your availability to meet your guests for check-in or checkout. The easiest way to submit photos is via a chat session with a Verification agent. Phishing scammers might contact you via phone or text message. 8 The host can not add authorized users, that is dealt with via Turos trust and safety team. Turo hosts come from all walks of life and are passionate about the platform's ability to help boost their income. Many Extras end up paying for themselves after just a few trips! (Photo courtesy of Turo). Since you didnt give any notice, they keep more of the fees. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The first step is to create a free account on Turo. Many Turo hosts offer discounted prices for weekly and monthly trips, as well as "early bird" discounts for trips booked a week or more in advance. We, Yahoo, are part of the Yahoo family of brands. You can cancel if the host has a good reason and youre within the window to get a full refund. Turo notifies guests to submit a trip extension if theyre running late. } If you need more time to prep before committing to each trip, however, please disable Book Instantly to avoid last-minute cancellations. Information about your device and internet connection, like your IP address, Browsing and search activity while using Yahoo websites and apps. Manage trips on the fly, check in your guests, submit photos, and message them easily wherever you are. Once you choose a vehicle, any Extras, and a protection plan for your trip, well ask you to enter your profile photo, address, drivers license information, and payment information. We take the safety and security of our community very seriously. How do I get more views on Turo? W&P Porter bowl review: A container that makes office Are You a Points and Miles Hoarder? Turo has a generous cancellation policy, allowing you to cancel free of charge up to 24 hours before the trip starts. In the United States, call 1-415-965-4525. Its pretty easy to compare and add plans at checkout. how to message on turo before booking, eleven The reserving day by day price is in 24 hour . Select Contact Host and if prompted, Turo messaging. Respond to messages from hosts or view message history by opening your Inbox tab. The company earns money by taking 15-40% of the total price of the rental depending on what. } You don't get to experience what it's like to own one of these vehicles with a standard test drive, but with a shared EV, you get a better idea. Jump to learn more about protection plans. Keeping your calendar up to date will help you avoid canceling any trips and keep your performance metrics high so you canshoot for All-Star Host status. Use Automatic Pricing to let Turo pricing tools do the work for you. 2. I would never have listed with turo if they could. Is it a good idea to send a picture of your ID? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. If you rented a vehicle for two or more days, your trip fee will be one days trip price. All you need to do is ensure you dont leave a big mess, or else Turo charges you a cleaning fee. to document the vehicle condition at the start and end of each trip. Continue to tinker with your settings to boost your ranking and draw guests to your listing. Yes, local hosts get one days rent on any canceled trip that was longer than two days. Turo Go enables pickup and drop-off at any hour, so youre not constrained by rental car companies operating hours. Phishing scammers might contact you via phone or text message. The next best way to talk to their customer support team , according to other Turo customers, is by calling their 888-391-0460 phone number for their Canadian Customer Service department. Low Price points available While Turo doesnt claim or try to beat traditional rental car prices, it can be a cheaper alternative. Pro tip: Book Instantly is enabled by default! To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. In 2014 he acquired Ridester.com to share his experiences with other drivers. What happens if my vehicle is in an accident during a Turo trip? The average Turo host makes $798 per month, with many seeing higher numbers in the summer. Messaging the host before booking gives you an opportunity to introduce yourself and possibly explain your plans for the trip. Yes, if you cancel a trip and rebook with the same host within 24 hours, you wont pay any fees. Keeping your calendar up to date will help you avoid canceling any trips and keep your performance metrics high so you can, Book Instantly is a feature that lets guests book your car without waiting for you to approve each trip manually. Owner didn't seem to have a problem with the windshield being cracked because apparently multiple people reported the same problem. Book Instantly Well charge your payment method on file 40 hours after the authorization or one hour before trip start, whichever comes first. They give you back the rest of the trips fee, plus extra expenses as in the other option. .xnszv63ff8b33b2927 { You could sue Turo if the owner lied about the defects present on a car and you were involved in an accident because the pre-existing damage. If the suggestion is a link, the browser will navigate to that page. Thousands of hosts are no longer burdened with giant correspondence and have managed to win back their time using CarSyncs automatic messages. } What are the benefits? For example, for our compact Smart four two it was $17 per day rental and $8.50 per day for insurance. Trips canceled within 24 hours of the start time are typically entitled to a partial refund. If the answer isn't what you were hoping for, you can cancel the booking request. Make guests feel welcome by accepting trips whenever youre available. Be sure to introduce yourself and explain why you are interested in renting the car. Contacting Hosts is as simple as sending them a quick message on Airbnb to let them know you're interested in their place or experience. Then, Turo adds standard protection for $12 by default (though you can decline damage protection). Each trip in the US comes standard with $750,000 in liability insurance under a third-party liability insurance policy issued to Turo from Travelers Excess and Surplus Lines Company2, and hosts can choose from five plans, each of which offers reimbursement for car repairs up to your cars actual cash value3 in case of damage during a trip. You can offer delivery to hotels, train stations, airports, and other popular locations, and pocket a delivery fee in return for just a little bit of legwork. The trip will still show up on your tab, but its now marked Canceled.. It's often said that communication is key. Turo Customer Support. If theres no balance due or if the amount due is less than the amount of any deposits weve charged you, well refund the remaining deposit amount. Powered by WordPress & Lightning Theme by Vektor,Inc. Commercial Hosts may also offer weekly car rental and monthly car rental deals. You can tell the host a little bit about your plans for the trip and why youre interested in their car. If the answer isn't what you were hoping for, you can cancel the booking request. Here are some examples of Turo fees you may be on the hook for before checking out: And the fees might not end there, adding to why Turo could be wrong for folks anxious about potentially unknown costs. If youd rather meet your guest in person, take note that most guests prefer to pick up cars before 10 am, so try to leave the mornings open! You can change your choices at any time by visiting your privacy controls. While the range of pickup options can certainly be a pro, it also adds layers of complication and it means your next Turo experience wont be exactly like your last. Now that youve read up on all things hosting, its time to earn! display: block; Twitter: @SAFmedia. Youre responsible for reimbursable vehicle damage to the hosts car during your trip, up to the out-of-pocket cost limit of your protection plan. Learn more about the All-Star Host program. Communicate with your guest Once a guest has booked your car, you'll get a text notifying you of the request or booking, depending on if you have Book Instantly turned on (if you've opted out of SMS messaging for the app, you won't receive these texts). Consider it a sort of Airbnb for cars. How to message a Turo host before booking This differs from many peer-to-peer rental options like AirB&B, but currently, there's no way to message a host a question about their vehicle before booking. Your email address will not be published. See more about promotions & discounts Can you message people on Turo before booking? Especially in big cities, you might find a car in far more convenient locations. Manage trips on the fly, check in your guests, submit photos, and message them easily wherever you are. Use the up and down arrows to review. For your safety and privacy, we dont share you or your Hosts email or phone number before you have a confirmed reservation. For example, for our compact Smart four two it was $17 per day rental and $8.50 per day for insurance. The only way to adjust your trip is to contact the host through the Turo app. Your potential income is dependent on how many bookings you get, but the Turo website lists the average annual earnings among all Canada-based hosts with at least ten trip days per month as follows: $9,337 - 1 car. In this example, theres a mandatory $15 trip fee. Its important to note that its enabled by default on new listings, and since guests love the instant gratification it provides, we strongly recommend keeping it enabled with your calendar up-to-date to garner more bookings. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Listings with Book Instantly enabled get a boost in search ranking. Turo doesnt allow guests and hosts to communicate prior to a booking request has been submitted. They have to accept your new trip, and then you can get a refund for the adjusted price. Write detailed descriptions. Use the in-app check-in and checkout features to take and upload the photos. Hosts earn an average of $706 per month1 after listing their car on Turo, and that figure is only growing each year! Summary. Her selling the car isn't a valid reason. Do not use a vintage electrical or electronic item if its safety cannot be verified. By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. A 10-hour rental advertised at $30 per day can easily become twice that. In New York, the liability coverage is $1,250,000. You may also be able to sue if there are warrants for the car and you are arrested or left stranded because of a repossession. Its shown in pounds () for trips in the UK. You can still cancel your Turo car rentalwith less than 24 hours notice, but youre going to incur a charge. The problem with Turo is horrible customer service and they have no (QC) Quality Control over their Hosts. Navigate to your Trips tab and click so you can see everything youve booked. Once inside the trip page, you'll see a Message tab you can open to write a message to your host. Offering to deliver your car to your guests makes your listing stand out even more it really sets you apart from car rental companies, and keeps you competitive within the marketplace. The easiest way to adjust your trip fee will be one days on..., submit photos, and that figure is only growing each year are regularly by... Cancel if the answer isn & # x27 ; t what you were hoping for you... One hour before trip start, whichever comes first, your trip will... By default ( though you can still cancel your Turo car rentalwith than... Would never have listed with Turo is horrible customer service and they have to accept your new trip and... 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